We’ve updated our notifications sound to “plink” or disabled sounds all together. Personally, the Slack “knock-brush” sounds gives us anxiety.You can also set your notifications to only come during certain hours of the day. If you’re feeling overwhelmed with notifications, we’d recommend setting it up so you only get notifications for DMs, mentions, and keywords.Only get notifications when you need them. Once the company becomes a customer, we recommend changing the name to something like cs-businessname for (customer success) or cc-businessname (customer channel).During the proof of concept/pilot/trial, you can call the channel, poc-businessname, pilot-businessname, or trial-businessname.Here are a few we use (and Abbot listens for).Ĭome up with a naming convention for your customers channels We call ours “Trial/Proof of Concept” and “Customers”.Ĭreate standardized emoji reactions (Slack calls these “reacji”).

To keep everything organized, create a section in your Slack that is dedicated for shared channels with prospects and customers.We've created sections for trial users and customers to stay organized. Here are a few things we’d recommend doing to find peace of mind in Slack and stay organized with channels: Group channels. When your Slack workspace is organized and there are clear communication standards across it, you will enjoy Slack a lot more. But what’s clear is that there are people who enjoy working in Slack and those who do not. It’s important to have good Slack etiquette and there are many opinions of what that means. ‍ Prerequisites for working with customers (and everyone) in Slack. ‍ 📝 Side note: We built Abbot to help teams who use shared channels with their customers so you’ll see some Abbot magic throughout the post. We’ve written out recommendations from our team to yours on how to manage shared channels to sustainably collaborate with customers in Slack. But Slack can become unwieldy and overwhelming to manage as your customers grow, resulting in you getting lost and customers becoming frustrated. This is a great way to share product knowledge and collaborate with your customers. Unlike email where recipients are usually on a “need to know basis”, Slack encourages free-form communication in a shared space to benefit anyone who stumbles upon the message. Shared Slack channels are a great way to quickly exchange information and create an open forum with your customers.